ANA VBK offers only exchange, no refund. We are pleased to accept timely exchange of unused, unworn, unwashed, unaltered and undamaged items within 14 days from the date you received your order. Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes and other signature packaging materials.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
"Final Sale" items will have a noted "Item is Not Eligible For Return" on the product page. Items purchased from "Sale" are also not eligible for return or exchange.
The original shipping charge is non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange.
Once your exchange is received and processed, we will notify you via email that we have received your item(s) and include the details of your gift card. You may redeem the gift card code online and instructions on how to use it will be included.
Proof of purchase is required.
Unopened items may be returned within 30 days, except for heat sensitive items, which are non-returnable.
A restocking fee of 20% will be charged & the return shipping cost will be charged back to the store owner or the customer (depending on the source of the order).
Prior authorization by our CSR team is required.
Reports of damaged products or order discrepancies must be communicated to GetHealthy within 72 hours of receipt to qualify for return/replacement.
All bar codes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.
To exchange or refund your product, mail it to:
2406 W. 9th st, Austin, Texas, United States, 78703
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
Questions about the Exchange Police should be sent to us at firstname.lastname@example.org